Refund Policy

Digital content

All products sold on or through this Site are digital content delivered instantly upon purchase. Because access is immediate and cannot be returned, all sales are final once content has been unlocked or delivered.

Exceptions, we make this right

We will issue a refund or replacement if you were charged and did not receive access, you were charged more than the displayed price, or you were billed after cancelling a subscription. Contact us within 30 days of the charge and include the email used at checkout and the date of the transaction.

Subscriptions

Recurring memberships can be cancelled at any time. Cancellation stops future billing and your access continues through the end of the current paid period. Cancelling does not refund the current period.

Purchases made on partner platforms

Purchases completed on Fanvue or another partner platform are processed and refunded under that platform's policy. We will always help you get to the right place, just email us.

Before you dispute a charge

Please contact us first. Nearly every billing issue can be resolved within two business days, faster than a card dispute. Reach us at support@kendallcarterofficial.com.